Return and Refund Policy

• No returns on wellness products due to safety and hygiene protocols.
• If your item arrives damaged during shipping, please reach out within 5 days of delivery.
• Be prepared to include photos of the damaged item(s) and packaging to be eligible for a store credit.

• All subscription box sales are final.
• If a product arrives leaking, broken, or damaged, please contact us within   5 days of delivery.
• We'll issue a store credit for the damaged item(s), which you can apply toward your next box or purchase. 

• Store credit only (no cash refunds).
• Credit will equal the value of the damaged item(s).
• Can be used toward any future purchase.

All gift purchases are non-refundable.

If your recipient receives a damaged product, the person who placed the order should reach out to us with:                          

 - Order number
- Description of issue
- Photo of damage
- We'll issue store credit to the original purchaser. 

To initiate a request, email us at: info@mamasugswellness.com
Include:
  - Your full name
  - Order number
  - Description of the issue 

   - Clear photo(s) of the damaged product and packaging

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